Zorevid™ · Celestial living
Return & Refund Policy
A clear path to resolution
Returns, damaged items and refund timing explained.
Last updated: October 22, 2026Return window
30 calendar days
Request a standard return within 30 calendar days after delivery. Email service@zorevid.com with your order number, purchase email and reason. Please contact us before sending a parcel.
Refund timing
5–10 business days
After a refund is approved, we normally process it within 5–10 business days to the original payment method. Your bank or payment provider may need additional time to post the credit.
How a return works
Start a request
Contact support within the 30-day window. For damage, defect or an incorrect item, include clear photos of the item, packaging and label where reasonably possible.
Receive instructions
We will review eligibility and give you the correct return address and packing instructions, or offer another appropriate remedy. Our Guangzhou business address is not automatically the return destination. A return may involve international postage; we will disclose the actual route before you send it.
Pack and send safely
For change-of-mind returns, items should be unused, in original condition, with supplied parts. Pack the ceramic lamp securely to prevent breakage. Reasonable inspection and mandatory consumer rights are not excluded. Keep proof of shipment; tracked postage is recommended.
Decision and refund
Where a return is required, we inspect the item and tell you the outcome. An approved refund covers the eligible amount actually paid. We explain any lawful deduction or refusal; there is no undisclosed restocking fee.
Return postage and original shipping
For a voluntary change-of-mind return, you pay return postage, unless applicable law requires otherwise. Original outbound shipping, if separately charged, is generally not refunded for change of mind unless law requires it. We will cover reasonable return costs for a verified defect or our fulfillment error, or tell you when a return is unnecessary.
Damage, exchanges and cancellation
If a lamp arrives broken, faulty, materially misdescribed or incorrect, contact us promptly; we will arrange a suitable refund, replacement or other remedy under applicable law. For a different style, contact us about a return and new order. Request cancellation quickly before dispatch; after dispatch, the return process applies.
Nothing in this policy limits mandatory rights for faulty or misdescribed goods or other non-excludable consumer remedies. Business days are Monday–Friday, excluding relevant public holidays.
Explore Zorevid™
Find more information about our store, your order and our policies.
Company Details
- Brand Name
- Zorevid™
- Domain Name
- zorevid.com
- Legal Company Name
- Guangzhou Zinan Sales Co., Ltd.
- Owner
- Hao Zinan
- Product Type
- Starry sky ceramic lamps
- Business Address
- Room D1046, 8th Floor, No. 54 Zengcha Road, Baiyun District, Guangzhou, China
- Customer Support Email
- service@zorevid.com
- Customer Support Phone
- +86 155-3612-5846
- Customer Service Hours
- 8:00 AM – 10:00 PM Daily