Zorevid™ · Celestial living
Shipping Policy
From our sky to your space
Processing and transit are separate stages of your order.
Last updated: October 22, 2026Payment confirmation
We begin preparing an order after payment is confirmed.
Processing and dispatch
We process and dispatch within 7 business days after payment confirmation.
Standard U.S. transit
Delivery usually takes 10–15 business days after dispatch, not from the day you place an order.
Destinations and charges
We ship only to destinations available at checkout. The available service and its shipping charge are shown before payment. Standard U.S. transit is typically 10–15 business days after dispatch; no unverified express service, free-shipping threshold or fixed fee is promised here. Ask support before ordering if you need an estimate for another available destination.
Business days generally mean Monday through Friday, excluding relevant public holidays. Carrier, customs and local delivery schedules may vary.
Origin, customs and import charges
The company is based in Guangzhou, China. Do not assume U.S. domestic dispatch; fulfillment origin can vary. Customs may add time. Duties or import charges not collected at checkout may be assessed by the destination authority or carrier.
Tracking and delivery help
When tracking is available, we send the shipment information to the email on the order. Initial scans can take time to appear. An order may arrive in multiple parcels without an added charge solely because we chose to split it.
Check your address, postal code and contact information before payment. Email us promptly about an error. Address changes are possible only while operationally feasible.
If delivery runs beyond the estimate, email your order number. For a parcel marked delivered but missing, check the delivery location and any carrier notice, then contact us; a carrier scan is part of an investigation, not an automatic denial. If the shipment is confirmed lost or not properly delivered, we will provide an appropriate remedy under applicable law.
Delays, damage and returns
Weather, customs, carrier disruption or holidays can delay transit. If we cannot dispatch within the stated 7 business days, we will notify you with a revised estimate and appropriate options, including cancellation and refund where required.
If your ceramic lamp arrives damaged, incorrect or incomplete, contact us as soon as reasonably possible and include photos if available. The standard return request window is 30 calendar days after delivery. See our Return & Refund Policy. Do not mail returns to the business address without instructions.
Explore Zorevid™
Find more information about our store, your order and our policies.
Company Details
- Brand Name
- Zorevid™
- Domain Name
- zorevid.com
- Legal Company Name
- Guangzhou Zinan Sales Co., Ltd.
- Owner
- Hao Zinan
- Product Type
- Starry sky ceramic lamps
- Business Address
- Room D1046, 8th Floor, No. 54 Zengcha Road, Baiyun District, Guangzhou, China
- Customer Support Email
- service@zorevid.com
- Customer Support Phone
- +86 155-3612-5846
- Customer Service Hours
- 8:00 AM – 10:00 PM Daily